Client: United Airlines
Partners: USA
United Airlines is one of America’s largest airlines, servicing the world’s most comprehensive global
route network. They pride themselves on their strong commitment to customer service, utilising their
massive 84,000-strong employee base. With such a vast number of employees and customers, a strong focus
on intelligent Airport Terminal design is imperative to the day to day operations of this international
airline.
Challenge
- Airline terminals are frequently assessed for their efficiency and are monitored for potential improvements
- Existing set-ups in customer service areas and departure lounges were intruding on the customers experience
- Required solutions tailored to ergonomic needs of operators
- Needed solutions consistent with the company’s customer service goals and branding
- Additional requirements for high-demand and high-traffic environment
Solution
- Ergonomic mounting solutions installed throughout United Airlines terminals and departure lounges
- High range of effortless tilt, pan and height adjustment plus fingertip-adjustable portrait-to-landscape rotation
- Advanced cable management for a clean and focused customer service experience consistent with the company’s branding
- Solutions designed to maximise limited space and meet ergonomic needs of employees
- Polished aluminium finish to complements existing terminal cabinetry
