Warranty Policy
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
The benefits under this Warranty Policy are in addition to your rights and remedies under the New Zealand
Consumer Law. Nothing in this Warranty Policy excludes, restricts or modifies your rights under
the New Zealand Consumer Law.
Under this Warranty Policy, Atdec warrants that its products, under normal use and in accordance with the
relevant product's Technical Specifications, Installation Instructions, and this Warranty Policy,
will be free from defects in materials, assembly and workmanship for a period of up to 10 years from the
original date of purchase (For specific warranty periods please refer to the relevant product page).
Atdec products are only intended for indoor use and for use under static loads. Failure to use Atdec
products in this way will void this Warranty Policy. Atdec products are not designed to be
installed in moving vehicles.
Any service or repairs to Atdec products carried out by non-Atdec personnel will void this Warranty Policy.
This Warranty Policy does not apply to any defects to Atdec products as a result of customer abuse, misuse,
negligence, normal wear and tear, unauthorised service, modifications, improper installation or
damage caused by accident.
Under this Warranty Policy, Atdec will, at its discretion, repair or replace any defective product without
charge to the owner within the warranty period. This is your sole remedy from Atdec under this Warranty
Policy, although other remedies may be available at law, and no third party is authorised to assume
liability or on Atdec's behalf or impose any obligation on Atdec.
To the extent permitted by law, Atdec's aggregate liability to you in connection with any product is
limited to an amount equal to the purchase price of the relevant Atdec product. Unless required by law,
Atdec is not liable for any indirect, special reliance, incidental or consequential damages, or any loss
of profit, savings, revenue, business, goodwill or data sustained or incurred in connection with the
product.
To the extent permitted by law, Atdec does not accept any liability for any loss, cost, damage or expense
arising from or in connection with the theft of any product secured by an Atdec product, by delay of
installation, or interrupted operation.
To make a claim under this
warranty policy
please follow the
returns procedure